{"id":2037,"date":"2018-10-24T03:29:36","date_gmt":"2018-10-24T03:29:36","guid":{"rendered":"http:\/\/nusantara.wpengine.com\/?page_id=2037"},"modified":"2022-03-01T11:42:40","modified_gmt":"2022-03-01T16:42:40","slug":"faqs","status":"publish","type":"page","link":"https:\/\/nusa.market\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row css=”.vc_custom_1540352868838{margin-bottom: 80px !important;}”][vc_column width=”2\/12″][\/vc_column][vc_column width=”8\/12″][vc_custom_heading text=”About Accounts” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_tta_accordion style=”outline” shape=”square” color=”black” active_section=”15″ collapsible_all=”true”][vc_tta_section title=”Do I need an account to place an order?” tab_id=”1540351936059-3163e5ee-7046″][vc_column_text]We only sell to the trade.<\/p>\n

You do need to be a retail business.<\/p>\n

We are happy to help you update your account if necessary.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I update my account information?” tab_id=”1540351936032-b43765e5-fb42″][vc_column_text]Email us at sales@nusantarainc.com\u00a0 or at sales@nusa.market or feel free to give us a call\u00a0 at 603-731-8386 and Kim will be happy to assist you.<\/p>\n

Please note: Our warehouse phone is only answered by a machine and we will not get your message right away.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I reset or update my password?” tab_id=”1615241212996-a3255e4c-2a57″][vc_column_text]Please email sales@nusantarainc.com or sales@nusa.market or call us at 603-731-8386 and Kim will be happy to assist you.<\/p>\n

Please note: Our warehouse phone is only answered by a machine and we will not get your message right away.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What if I have multiple buyers for my company?” tab_id=”1614966511795-5fcde334-9a74″][vc_column_text]No problem!<\/p>\n

We require separate web accounts for each buyer.<\/p>\n

We can set up separate web accounts for your buyers.<\/p>\n

Each buyer must have their own email.<\/p>\n

Please do not share access between users.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_custom_heading text=”Orders & Returns” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” css=”.vc_custom_1614954407118{margin-top: 50px !important;margin-bottom: 30px !important;}”][vc_tta_accordion style=”outline” shape=”square” color=”black” active_section=”10″ collapsible_all=”true”][vc_tta_section title=”Do I need an account to place an order?” tab_id=”1615212447311-9469d693-631f”][vc_column_text]We only sell to the trade.<\/p>\n

You do need to be a retail business.<\/p>\n

We are happy to help you update your account if necessary.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I place an Order?” tab_id=”1615212447270-7acaa4c0-2740″][vc_column_text]We prefer web orders but feel free to give us a call\u00a0 at 603-731-8386 or email sales@nusantarainc.com or sales@nusa.market and Kim will be happy to assist you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How Can I Cancel Or Change My Order?” tab_id=”1615212447289-14c4ca09-bd82″][vc_column_text]You can make adjustments to your order in your shopping cart.<\/p>\n

You can change the date of the order and you can always “add” to your order by creating a new order with the same ship date!<\/p>\n

Please go over your order confirmation to make sure your order is accurate.<\/p>\n

Once an order has been picked and packed we ask for no changes be made to the contents of the order.<\/p>\n

Once an order has been shipped, changes are not possible until you receive the order.<\/p>\n

Once you receive your order, feel free to contact us at sales@nusantarainc.com or sales@nusa.market for discrepancies or concerns.<\/p>\n

Please note: Our warehouse phone is only answered by a machine and we will not get your message right away.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How Can I Return a Product?” tab_id=”1615212447357-69a9f4c0-d29c”][vc_column_text]We have a 7 day return policy.<\/p>\n

A Return Authorization (RA) number from Customer Service is required for all returns.<\/p>\n

Please do not ship back any items without a RA number from Customer Service.<\/p>\n

Please check your order upon receipt and contact us immediately with any discrepancies or damages.<\/p>\n

If there are damages please take a picture of the damaged item and email the picture along with the style number, variant (such as color and size) and quantities to sales@nusantarainc.com or sales@nusa.market.<\/p>\n

We will happy to assist you if you have any other questions.<\/p>\n

Please note: Our warehouse phone is only answered by a machine and we will not get your message right away.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What if I don’t like an item I’ve received?” tab_id=”1615237985009-2d3c5bca-b5b5″][vc_column_text]If you do not “like” the item(s) received please give us a call at 603-731-8386 and Kim will be happy to assist you.<\/p>\n

We will accept returns if you contact us within the 7 day return policy.<\/p>\n

We will give you a RA\u00a0 number and you can ship the items back. However, shipping costs will be your responsibility.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”An item on the website says you are sold out. Can I order and have the item(s) shipped once available?” tab_id=”1615238456387-ad85f415-6e1a”][vc_column_text]Yes! Please add the “back ordered” items to your shopping cart and we will notify you once the items are ready to ship.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_custom_heading text=”Payment” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” css=”.vc_custom_1615240431137{margin-top: 50px !important;margin-bottom: 30px !important;}”][vc_tta_accordion style=”outline” shape=”square” color=”black” active_section=”10″ collapsible_all=”true”][vc_tta_section title=”What Payment Methods Are Accepted?” tab_id=”1540351789846-08a56adc-8f49″][vc_column_text]We gladly accept Visa,\u00a0 Master Card,\u00a0 American Express, Discover and PayPal.<\/p>\n

You can apply for NET 30 terms.<\/p>\n

We do a credit check on your business to approve your account for terms.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_custom_heading text=”Shipping” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” css=”.vc_custom_1615211970170{margin-bottom: 30px !important;}”][vc_tta_accordion style=”outline” shape=”square” color=”black” active_section=”9″ collapsible_all=”true”][vc_tta_section title=”What Shipping Methods Are Available?” tab_id=”1540351564992-0e00b326-5c45″][vc_column_text]UPS (United Parcel Service) and USPS (United States Postal Service)<\/p>\n

Any requirement to use Federal Express will incur an additional charge that we must pass through to you.<\/p>\n

Federal Express shipments may also be delayed one or two days due to FedEx local scheduling practices.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do You Ship Internationally?” tab_id=”1540351564996-401f97c6-cbfd”][vc_column_text]Please contact\u00a0 customer service at 603-731-8386 or send us an email at sales@nusantarainc.com or sales@nusa.market and we will be happy to assist you with international shipping questions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How Long Will It Take To Get My Package?” tab_id=”1540351694332-5b4d7d35-b941″][vc_column_text]Generally we ship within two business days once we receive your order.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where do you ship from?” tab_id=”1615236829407-b441d183-9826″][vc_column_text]Our warehouse is located in West Rutland, VT.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How Do I Track My Order?” tab_id=”1615239170517-115c579c-af54″][vc_column_text]You will receive tracking information when your package(s) ship.<\/p>\n

You can track your order via UPS or USPS by going to their website and typing in your tracking number(s).<\/p>\n

If we process your package for shipping after the normal UPS or USPS pickup time at our warehouse, the shipment\u00a0may not leave until the next day.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How Can I Update My Shipping Address?” tab_id=”1615240989039-1adaf2da-2a75″][vc_column_text]Please email us at sales@nusantarainc.com or sales@nusa.market or call us at 603-731-8386 and Kim will be happy to assist you.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”2\/12″][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1540352868838{margin-bottom: 80px !important;}”][vc_column width=”2\/12″][\/vc_column][vc_column width=”2\/12″][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"[vc_row css=”.vc_custom_1540352868838{margin-bottom: 80px !important;}”][vc_column width=”2\/12″][\/vc_column][vc_column width=”8\/12″][vc_custom_heading text=”About Accounts” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_tta_accordion style=”outline” shape=”square” color=”black” active_section=”15″ collapsible_all=”true”][vc_tta_section title=”Do I need an account…","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"\nFAQs - 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