We only sell to the trade.
You do need to be a retail business.
We are happy to help you update your account if necessary.
Email us at sales@nusantarainc.com or at sales@nusa.market or feel free to give us a call at 603-731-8386 and Kim will be happy to assist you.
Please note: Our warehouse phone is only answered by a machine and we will not get your message right away.
Please email sales@nusantarainc.com or sales@nusa.market or call us at 603-731-8386 and Kim will be happy to assist you.
Please note: Our warehouse phone is only answered by a machine and we will not get your message right away.
No problem!
We require separate web accounts for each buyer.
We can set up separate web accounts for your buyers.
Each buyer must have their own email.
Please do not share access between users.
We only sell to the trade.
You do need to be a retail business.
We are happy to help you update your account if necessary.
We prefer web orders but feel free to give us a call at 603-731-8386 or email sales@nusantarainc.com or sales@nusa.market and Kim will be happy to assist you.
You can make adjustments to your order in your shopping cart.
You can change the date of the order and you can always “add” to your order by creating a new order with the same ship date!
Please go over your order confirmation to make sure your order is accurate.
Once an order has been picked and packed we ask for no changes be made to the contents of the order.
Once an order has been shipped, changes are not possible until you receive the order.
Once you receive your order, feel free to contact us at sales@nusantarainc.com or sales@nusa.market for discrepancies or concerns.
Please note: Our warehouse phone is only answered by a machine and we will not get your message right away.
We have a 7 day return policy.
A Return Authorization (RA) number from Customer Service is required for all returns.
Please do not ship back any items without a RA number from Customer Service.
Please check your order upon receipt and contact us immediately with any discrepancies or damages.
If there are damages please take a picture of the damaged item and email the picture along with the style number, variant (such as color and size) and quantities to sales@nusantarainc.com or sales@nusa.market.
We will happy to assist you if you have any other questions.
Please note: Our warehouse phone is only answered by a machine and we will not get your message right away.
If you do not “like” the item(s) received please give us a call at 603-731-8386 and Kim will be happy to assist you.
We will accept returns if you contact us within the 7 day return policy.
We will give you a RA number and you can ship the items back. However, shipping costs will be your responsibility.
Yes! Please add the “back ordered” items to your shopping cart and we will notify you once the items are ready to ship.
We gladly accept Visa, Master Card, American Express, Discover and PayPal.
You can apply for NET 30 terms.
We do a credit check on your business to approve your account for terms.
UPS (United Parcel Service) and USPS (United States Postal Service)
Any requirement to use Federal Express will incur an additional charge that we must pass through to you.
Federal Express shipments may also be delayed one or two days due to FedEx local scheduling practices.
Please contact customer service at 603-731-8386 or send us an email at sales@nusantarainc.com or sales@nusa.market and we will be happy to assist you with international shipping questions.
Generally we ship within two business days once we receive your order.
Our warehouse is located in West Rutland, VT.
You will receive tracking information when your package(s) ship.
You can track your order via UPS or USPS by going to their website and typing in your tracking number(s).
If we process your package for shipping after the normal UPS or USPS pickup time at our warehouse, the shipment may not leave until the next day.
Please email us at sales@nusantarainc.com or sales@nusa.market or call us at 603-731-8386 and Kim will be happy to assist you.